Official Document

mk999 Service Terms & Conditions

By using the platform, you are considered to have agreed to all these terms and conditions. Please read carefully before playing.

Last updated: 30 October 2026

The Purpose of This Page

When you use the mk999 platform, a formal agreement is formed between the player and the company. These terms and conditions are the main contents of that agreement, covering account registration, claiming bonuses, deposits and withdrawals, and gameplay. Understanding these terms in advance is the best way to avoid any issues.

Basic Requirements

Article 1

Service Description

mk999 is a digital gaming platform that provides players in Myanmar with access to football betting, live casino games, slots, and card games via mobile or web browser. The services available on the platform may change, and advance notice will be given where possible, though some changes may take effect immediately.

Article 2

User Eligibility

The following requirements must be met to use the mk999 platform—

  • You must be aged 21 or above. No person under the age of 21 is permitted to use this platform.
  • Each player may open only one account in their own name. Opening duplicate accounts may result in suspension.
  • Non-residents or non-nationals who register do so at their own responsibility and must ensure their access complies with the laws of their location.
  • Personal information provided must be accurate and complete; accounts found to contain false information may be suspended.
Article 3

Account Registration and Security

You are responsible for keeping your login details (username and password) secure and must not share them with anyone. You are fully responsible for all activity that takes place on your account.

  • If you suspect that anyone else knows your password, change it immediately and contact customer service.
  • Your data is protected by SSL encryption, but you are still responsible for keeping your own devices (phone, tablet) secure.
  • If an attempt is made to deposit using another person's payment method, those funds will be returned and the account may be reviewed.

Money and Bonus Policy

Section 4

Deposits and Withdrawals

Payment methods accepted on the platform are KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The following rules apply to deposits and withdrawals—

  • Minimum deposit amount — 5,000 Ks for all payment methods.
  • Minimum withdrawal amount — 30,000 Ks.
  • Withdrawal processing time — normally completed within 30 minutes to 3 hours. This timeframe is an estimate and may vary depending on the banking system and payment service.
  • Withdrawal requests will only be processed after verification and approval.
  • Withdrawals must be made using the same method as the deposit. If that method is not available, you must coordinate with the platform.
  • Suspicious financial transactions may be investigated, and checks may be carried out to prevent money laundering.
Section 5

Bonuses and Promotions

To receive a bonus, players must meet the specific bonus terms and conditions—

  • Welcome bonus — 100% of your first deposit amount, with a bonus of up to 500,000 Ks.
  • Wagering requirement — You can only withdraw bonus winnings after wagering the bonus amount 25 times. For example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus making a total of 40,000 Ks; you must wager the bonus 20,000 Ks × 25 = 500,000 Ks before withdrawing your winnings.
  • Bonuses may have an expiry period. If they are not used within the set time, they may be cancelled.
  • The contribution of different game types towards the wagering requirement may vary; check the promotions page for details.
  • You must start playing with the bonus within 24 hours of making your deposit, otherwise the bonus will expire.
  • If you request a withdrawal before completing the wagering requirement, the bonus and any related amounts may be cancelled.
Section 6

VIP Levels and Weekly Cashback

The mk999 VIP programme has 4 tiers: Bronze, Silver, Gold, and Platinum. Your tier will be upgraded based on your play history—

  • Bronze — weekly cashback up to 0.3%
  • Silver — weekly cashback up to 0.6%
  • Gold — weekly cashback up to 0.9%
  • Platinum — weekly cashback up to 1.2%

Cashback will be credited as bonus funds and wagering requirements may apply. The period used to determine VIP tier and the calculation method follow the promotion terms as set.

Responsible Gaming

Section 7

Player Responsibilities

By using the platform, players acknowledge the following responsibilities—

  • You confirm that you will register with accurate information and that you accept personal responsibility for any losses that occur.
  • You understand that gambling is not a way to solve financial difficulty or problems.
  • You agree not to exploit software bugs or technical vulnerabilities; any winnings obtained through such means may be reclaimed.
  • Playing using third-party software (bots, automation scripts) is prohibited and, if detected, will result in account suspension.
  • The platform provides responsible gaming tools for your use; setting personal limits is entirely your own decision.
Section 8

Prohibited Actions

The following actions are not permitted under any circumstances—

  • Making payments that violate applicable investment or financial laws.
  • Transferring funds between accounts (unless through a verification process we have approved).
  • Bonus abuse — repeatedly attempting to claim bonuses in violation of the bonus policy.
  • Using software or technology to predict game outcomes on the platform in advance.
  • Playing with someone else's money instead of your own (agent play) — if a mismatch in bank funds is detected, the account will be investigated.
Section 9

Platform Guarantees

mk999 commits to acting responsibly toward all players—

  • Game results are determined by a Random Number Generator (RNG), ensuring no individual or party can be given an unfair advantage beyond a set limit.
  • Player funds are held separately and securely and will not be used as platform operating costs.
  • If a game disconnection occurs due to a technical issue, the session will be reviewed within the recovery period and resolved fairly.
  • Customer data is protected in accordance with our privacy policy and will not be sold to third parties.

Account Suspension and Dispute Resolution

Section 10

Account Blocking and Suspension

mk999 reserves the right to temporarily or permanently suspend a player's account without prior notice in the following circumstances—

  • A breach of these terms and conditions is found.
  • Registration with false personal information is discovered.
  • Data patterns suggesting money laundering are detected.
  • The compliance team determines that agent activity violates platform rules.

Players may also contact customer support to request account closure; any remaining balance will be returned after verification.

Section 11

Dispute Resolution

If any dispute arises between a player and the platform—

  • The player must contact customer support within 7 days to negotiate a resolution; contact — [email protected].
  • Providing the relevant game Session ID, transaction number, and full details of the incident will allow for a faster resolution.
  • The platform's game server records serve as the definitive record in any dispute.
  • Deposit records and game records are stored for up to 6 months; all disputes must be raised within that period.
Section 12

Service Changes and Terms Updates

mk999 reserves the right to amend its services and these terms at any time. Changes will be—

  • Published on the platform website and will take full effect from the date of publication.
  • For significant changes, players may be notified through a direct communication.
  • If players continue to play after any changes, they are considered to have accepted the updated terms.

If any provision of these terms is found to be invalid, the remaining provisions will continue to apply.

Customer Support

Section 13

24/7 Support Channels

If you have any questions or complaints regarding these terms, you can reach mk999's customer support through the following channels—

  • 24/7 Live Chat — available in Myanmar language on the platform at any time.
  • Email — send a message to [email protected]; please include your game account name and full details of the issue so we can respond promptly.

Customer support operates in Myanmar language only, and all communications must be conducted through secure channels.

What You Should Know About Terms and Conditions

The mk999 platform is for players aged 21+ only. If an account is found to have been opened by someone under 21, it will be suspended immediately and any remaining balance returned safely.

A 100% welcome bonus is available on your first deposit. If you deposit an amount other than 500,000 Ks, you will receive 100% of that amount as a bonus, up to a maximum of 500,000 Ks. For example — if you deposit 1,020,000 Ks, you receive a maximum bonus of 500,000 Ks, giving you a total of 1,520,000 Ks; you must wager the bonus 500,000 Ks × 25 = 12,500,000 Ks before you can withdraw bonus winnings.

It means you must wager the bonus amount 25 times before you can withdraw any winnings from that bonus. For example — if you receive a bonus of 20,000 Ks, you must wager 20,000 × 25 = 500,000 Ks in total to meet the requirement. You may withdraw your own deposited funds before the wagering requirement is met; the requirement applies only to the bonus amount.

Withdrawal processing time is normally within 30 minutes to 3 hours. This applies to KBZPay, Wave Money, AYA Pay, CB Pay, and all bank transfers; however, times may vary depending on the bank or payment provider's processing schedule. The minimum withdrawal amount is 30,000 Ks.

For significant changes, the platform will notify players in advance where possible and post an announcement on the platform. If you continue playing after an announcement, you are considered to have accepted the updated terms, so please check them regularly.

Yes. mk999 supports responsible gaming and offers players the option to set personal limits (deposit limits, play time limits). You can request these limits by contacting customer support; they cannot be removed without proper account verification. Read more on the Responsible Gaming page.

Once you have read mk999's terms and conditions, you are ready to start playing on the platform. If you have any questions, please contact customer support.

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